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HELP

SHIPPING SERVICE
For now, we only ship to Indonesia, Singapore and Malaysia. However we are constantly expanding, so if you have high amount inquire outside those 3 areas, you are welcome to email us at sales@flying-feather.com.

SHIPPING FEE
We offer free shipping all over Indonesia for shopping over IDR 500.000. Shopping bellow IDR 500.000 will get shipping charge for IDR 17.000. International rate are IDR 150.000.

SHIPPING COMPANY
For domestic (Indonesia), we use JNE shipping company. Once we hand it out to the shipping company, you can track your package at www.jne.co.id. For International (Singapore and Malaysia), we use EMS (Indonesian Post Office). Once we hand it out to the shipping company, you can track your package at www.posindonesia.co.id.

SHIPPING SCHEDULE
Shipment will be made 1 day after we receive your payment confirmation, only if you confirm your payment on Monday-Friday. If you confirm your payment on Saturday and Sunday, merchandize will be shipped on Monday.

SHIPPING TIME
Indonesia, Java Island: 2-3 working days after shipment.
Indonesia, Outside Java Island: 3-5 working days after shipment.
Singapore and Malaysia: 5-10 working days after shipment.

SHIPPING TERMS
We do not take any responsibility for any loss of the merchandise you have purchased after JNE deliver it to your address. We do not take responsibility for any incomplete and misspelled address by the customer that affect the merchandise can't be sent by JNE.

TRACKING NUMBER
You will get an email confirmation with a JNE tracking number once your package is being shipped.
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